The continuous feedback, or messages, module of Small Improvements is an effective way of driving an ongoing feedback culture- Be it between co-workers or Managers and direct reports. As an Admin, you are able to tailor the tool to your needs, based on the different module settings we have.
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Default messaging setup
By default, users can click one of 3 buttons to open up the message dialog. It is always the same dialog, but with different presets to match the use-case and provide guideposts:
- Praise someone: Praise is publicly visible and not anonymous by default. You can of course adjust visibility, restricting the message to a subset of people- And choose to anonymity. The only platform that allows you to award badges, Praise is a useful way to engender a culture of recognition at your company.
- Take a note: The common use case is to take a note for future reference in a structured Review or 360 cycle - So the default is that notes are only visible to the person taking the note. Nothing stops you from sharing the note with anyone else, but to avoid accidents the default is "Just you".
- Provide feedback: The core use case is to provide feedback for another person confidentially, so the default setting is "recipient only". Note: Anonymity is on by default.
- Private Note: If you don't use a dedicated intranet solution, then you can use this option to share news and ideas in general. These two options are off by default.
To enable you need to:
- Navigate to your Administration tab
- Find the "Feature Configuration" section
- Click into Messages
- Click on Edit Platform Settings to enable
Adjusting and Managing Permissions
Depending on how you want to use the messages module, you may want to disable certain buttons, or adjust the anonymity settings. As mentioned above, to make any changes you simply need to navigate to the "Messages" section of your Administration screen.
Unlike the other modules where feedback is more structured and HR can always review content outside of their org branch- We don't allow this in the message feature.
- Basically we treat messages more like email or Slack. Feedback is ad hoc and driven by the users, and thus is one of the few areas of the platform where users communication can be 100% private.
Note: If the unfortunate instance arises where an anonymous message is deemed inappropriate or abusive, we do provide HR Admins with tools to intervene.
When viewing an anonymous message, an admin (and only an Admin) can click the Anonymous author tag to trigger an email to their inbox- Which will reveal the message's author. It looks like this: